Refund Policy

Refund Policy

In an unfortunate scenario, where the refund of the amount is claimed, Hernandez Global Partners Consulting Inc. (otherwise known as HGPCI) strict Refund Policy is outlined below.

HGPCI a services-based consulting firm and is fully eligible to be compensated against its time, experience, expertise, advisory, consulting and services. Any amount earned in its scope of services is not refundable unless expressly declared. Management and consulting fees are treated as advance payment and considered as earned against the time and services of the Consultant, except in the case of the termination of the agreement for cause where:

If the premature termination is happening prior to rendering the full services, then a fair calculation will be made as per professional services rate along with any reimbursements and the portion of the unearned amount will be refunded to the Client.

If the full scope of services is completed, the Client is not be eligible for any refund.

Any third-party payments including but not limited to investment amounts, government agency fee/s, attorney fees, vendor payments are out of the scope of responsibility of HGPCI and any refund is subject to concerned agency's independent policy without any prejudice to HGPCI.

A FULL REFUND can be issued in a case of technical error such as double charging or any other cases where HGPCI is responsible. A refund claim is acceptable in case of the inability or incompetency of service execution and in which case a fair calculation of compensation against the time and efforts must be evaluated.

Refund will be issued through the original mode of payment ONLY unless it is not possible to refund via the original mode of payment. Any success fee, referral fee, brokerage fee, commission or repatriation once earned is not refundable. In any particular service request, the refund policy stated and described in its service contract is considered as annex to this refund policy and is enforceable.

Any refund request should be made via email or letter form addressed to our office stating the exact reason of refund claim that will immediately lead to suspension or termination of services. Any refunds requested due to a customer error will be subject to a $500 or Philippine Peso equivalent administration charge once approved. Any refund once approved, will be processed within 30-45 working days.